Help
Support
Something not working, a bag the scanner won’t read, or a question about your data? Email hi@jannickholm.dk. Every message is read, and a few details up front get you a useful first reply.
1Get in touch
Email hi@jannickholm.dk. It’s the only support channel: no in-app chat, no phone line, no ticket portal.
What to include
Your phone and OS version, the Koffee version from the Profile tab, what you were doing, and what happened instead. A screenshot often saves a round of replies.
What to expect
Koffee is built by a small team. Every message is read and we aim to reply within three business days. Requests about your personal data are answered within the deadlines in the Privacy Policy: 30 days under GDPR, 45 under CCPA.
2Common problems
The scanner won’t read a bag
Koffee tries the barcode first, then reads the printed label. Use even light and get the whole front of the bag in frame. Matte foil and tight close-ups fail most often. If it still won’t resolve, send the bag in from the Contribute screen and the details get filled in for you.
A coffee or roaster is missing
Add it from the Contribute screen. Submissions are reviewed before they show up for everyone, so there’s a short wait.
The map shows nothing nearby
The map needs location permission. If you said no, turn it back on in your phone settings under Koffee. Coverage is best in cities with a specialty coffee scene, so an empty map elsewhere isn’t a fault.
Sign-in trouble
Koffee supports email and password, Google and Apple. Accounts made with Google or Apple have no password to reset: sign in with the same provider you used first. For email accounts, use the reset link on the sign-in screen.
Using Koffee without an account
You don’t need an account to scan bags or explore the map. An account saves what you’ve tried and syncs it across devices.
3Your account and your data
Delete your account
In the app, open the Profile tab, scroll to Account and tap “Delete account”. Your account and everything attached to it are deleted straight away. If you can’t use the app, go to koffeeapp.xyz/delete-account or email hi@jannickholm.dk with the subject “Delete my account” from the address your account uses. Those requests are completed within 30 days. We keep data only where the law requires it.
Get a copy of your data, or correct it
Email hi@jannickholm.dk and say which you want. Your rights to access, correct, move and object are set out in the Privacy Policy.
4Bugs and ideas
Send both to hi@jannickholm.dk. For a bug, the details under “Get in touch” are what make it fixable. For an idea, tell us what you were trying to do. That leaves room for a better solution than the one you had in mind.
5Contact
hi@jannickholm.dk · koffeeapp.xyz